White Papers

Users want mobile applications to be simple and fast. Just one nagging bug or usability issue can spoil the entire experience. And with so much competition in this space, if users don’t have an excellent experience with your application, they will switch to a rival product faster than you can say "There’s an app for that". This paper presents strategies intended to highlight some of the areas where the testing of mobile device applications differs from testing desktop or regular web applications. It is important to plan a test strategy that is mobile-specific, or you may overlook crucial areas of testing like how network connectivity (or lack thereof) affects your application, how screen resolution and orientation changes can spoil a user’s whole experience, and whether your application jives with what users of a particular device have come to expect.

When we test healthcare applications that store medical records, we also test for HIPAA compliance. This document is a practical guide to testing software applications for HIPAA compliance.

We’ve been fortunate to work with some of the best development teams in the industry, as well as some of the best developers in the open-source world. This paper contains the ideas, rules, and strategies we’ve accumulated that help us release quality software on time.

This white paper provides a simple, repeatable model for defining the outsourcing profile of any software project. It can help you devise an optimal outsourcing strategy and make the best use of all available development resources, whether they are internal, local, on the same continent, or overseas.

You’re under pressure to create award-winning medical products while doing more with less. You need more time to concentrate on your area of expertise but can’t justify putting your product in the hands of a team that doesn’t understand the healthcare industry and is based halfway around the world. Thankfully, you have options.

This paper is for organizations who are considering an outsourcing strategy, as well as for those who have tried some form of outsourcing but have been disappointed in the results. It offers six simple lessons that you can use as a starting point for you investigation into the world of outsourcing.

In no other industry does the user experience play as important a role as in the health care industry. Products in a medical environment need to be durable, easy to sanitize, but most of all they need to be easy to read, understand, set, maintain, and calibrate within the environment they are used. The environment is important to consider as there may be variations in light intensity, temperature, ambient noise, tactical sensory changes, and cognitive loads that must be accounted for during use of the product.

Imagine a concept where you could create a seductive user interface not only at the front of your technology products, but through all aspects of your technology - delivery across your company or organization. If there was a better way... would you use it? If there was a way you could reduce the customer-reception risk to virtually zero.. would you use it? If you could find a way to reverse engineer your customers exact expectations into the interface of your products and the interaction layers of your company.. would this not make sense? Today’s interface layers present an opportunity to layer conversation between you and your user.

Does the government organization you work for require an intranet overhaul? How to tell?

• Is it difficult to find even simple information on your intranet?
• Is the information out of date by 6 months, 1 year, more than 1 year?
• Does the search engine return small sets of meaningful search results?
• Is information broken up into meaningful categories that can be browsed easily?

It seems that the marketing folks are catching on to what we have known for years – understanding people’s behaviours and the context in which they use a service or product is much more predictive of outcomes than knowing their demographics or psychographic profiles.