White Papers

Lorraine Chapman, research director at Macadamian, and Nancy Staggers, professor of informatics in the school of nursing at the University of Maryland, presented on the topic of EHR usability at the 2013 Healthcare Information & Management Systems Society (HIMSS) conference in New Orleans. It was such a hot topic that HIMSS invited them to present a second session to accommodate demand. In this exclusive audio podcast, Chapman and Staggers expand on their HIMSS presentation – providing strategic insights and practical advice to help you create incredible EHR user experiences that can benefit patients, physicians, hospitals and clinics.

Increasingly, software vendors are developing patient portals, PHRs and mobile self-care software. But how do you ensure patients will engage with these solutions for the long-term? And will clinicians work with them?

Written, for Software Managers looking to increase the adoption of patient-facing software, this paper is co-authored by Patrick Pichette, who managed the creation of the Canadian Medical Association's MyDoctor.ca solution, and includes lessons learned on patient software strategy and design best practices for measurable success.

When we test healthcare applications that store medical records, we also test for HIPAA compliance. This is a practical guide to testing software applications for HIPAA compliance.

In no other industry does the user experience play as important a role as in the health care. Products in a medical environment need to be durable, easy to sanitize, but most of all easy to read, understand, set, maintain, and calibrate within the environment they are used.

Getting products with a fantastic user experience out the door is increasingly important. Companies like Apple have raised the bar for user experience (UX) design in consumer products and there have been corresponding increases in expectations in the enterprise world. Companies have responded by hiring consultants or professional UX designers. Yet despite the addition of talent, many organizations still don’t consistently get the results they desire. This detailed whitepaper will help you quickly identify where your organization is strong and weak in design, and what strategic moves are needed at each stage to consistently deliver great design across your product line.

As an executive or product manager, you're under pressure to explore new sources of revenue. If you’re lucky, you have some options. You can create a new product, refresh an existing one, or expand your reach through new technologies and platforms.

One of the best ways to do this is to create a prototype: a functional and visually impressive representation of your vision that inspires and builds excitement. It's more than just a diagram or PowerPoint presentation. Your prototype should look like a product that's ready to ship.

Has the Usability Revolution left ERP Software Behind? A look at the stunning challenge facing this market.

Tackling 9 of the most common usability process gaps healthcare teams have and how they can fix them.

Imagine a concept where you could create a seductive user interface not only at the front of your technology products, but through all aspects of your technology. If there was a better way, would you use it?

What customers say they want and what they really need can be very different. In this paper we outline 10 pitfalls to avoid to ensure you're getting the most out of your research with users.

If we’re all using the same tools, have all jumped on the Agile bandwagon, and are all hiring the best designers, why are all products not created equal?

This paper details 5 steps to unbeatable product creation teams, which involve design, product management, and development seamlessly integrated and working together as one team.

Product innovation and differentiation are consistently at the top of the list of challenges faced by software product executives and product managers. Yet there is a severe lack of practical tips on real innovation process - until now.

Rate your organization's software creation capabilities across 6 key dimensions - innovation, design, usability, agility, speed and quality. See how your team compares to others, and determine what areas might need attention.

A simple, repeatable model for defining the outsourcing profile of any software project. It will help you devise an optimal outsourcing strategy and make the best use of all available development resources, whether they are internal, local, or overseas.

Discover the ideas, rules, and strategies we’ve accumulated while working with some of the best development teams in the industry that help us release quality software on time.

Are you considering an outsourcing strategy, or have you tried some form of outsourcing but have been disappointed in the results? Here are six simple lessons you can use as a starting point to investigating the world of outsourcing.

Engineering your mobile application for only one mobile platform can be a risky endeavour, given the tight race between iOS, Android, BlackBerry and even Windows Phone 7. Should you adopt one of the emerging cross-platform mobile frameworks? We help you sort out the options.

Users want mobile applications to be simple and fast. With so much competition, if users don’t have an excellent experience with your application, they’ll switch to a rival. This paper presents strategies intended to highlight some of the areas where the testing of mobile apps differs from testing desktop or regular web applications.