< back to all training
Effective Usability Testing
Overview
Usability testing can give you the information you need to increase market and customer product acceptance by designing a product that is simple, intuitive and successful at meeting user goals. In this course you'll learn essential test facilitation skills, best practices for identifying representative tasks and setting usability goals, as well as practical methods for analyzing and reporting your data.
Benefits
Learn how easy your new or existing product or service is to use:
- Know when and how to incorporate usability testing into your development process.
- Prepare, conduct, analyze, and interpret a simple usability test.
- Understand the limitations and interpretation of the data.
- Understand and appreciate the different roles and skills required for usability testing.
- Influence development and business teams to incorporate a User Centered Design approach to development.
- Improve the quality and speed of decision making in development projects by focusing on user feedback.
Who should attend?
- Product Managers
- Software Developers
- Web developers
- Application developers
- Information architects
- Interface designers
- Market researchers
- QA personnel
- Project managers
- Documentation and training specialists
|
Duration:
|
2 days
|
|
Course Price:
|
$1390 per participant + applicable taxes.
|
Course Outline
- What is Usability?
- How Does Usability Fit in User Centered Design?
- What is Usability Testing?
- Factors to Consider During Testing
- Goals of Usability Testing
- Types of Usability Testing
- Exploratory
- Assessment
- Validation
- Comparison
- Why Usability Testing?
- Ensuring a Successful Usability Test
- Preparation
- Data Gathering
- Analysis and Interpretation
- Presentation
- Influencing the Organization
- The Usability Test Plan
- Purpose and Uses of Test Plan
- Test Plan Format
- Identifying Test Issues
- Selecting Participants
- Setting Metrics and Usability Goals
- Research Methodology and Test Materials
- Exercise: Identifying Tasks and Usability Goals
- Developing Test Tasks
- Identifying Tasks
- Exercise: Creating Task Scenarios
- Developing a Script: The Test Protocol
- Developing Observation Sheets
- Exercise: Writing a Post-Test Questionnaire
- Testing Materials, Setup, and Procedure
- Conducting a test
- Test Roles - facilitator, test assistant, observers
- Guidelines for Facilitating a Test
- Guidelines for Observing & Data Collection
- Developing Test Materials
- Exercise: Conducting a usability test
- Analysis and Report Writing: Data Analysis and Interpretation
- Compiling and Summarizing the Data
- Analyzing the Data
- Exercise: Assessing Issue Severity
- Observations and Recommendations
- Exercise: Developing Meaningful Recommendations
- Preparing and presenting findings and recommendations
- Usability Research Methods
- Usability testing compared to other research techniques
- When to use various research techniques
Upcoming Dates:
Date: Mar. 8 - Mar. 9, 2011
Time: 9:00 am
Location: Ottawa
Date: Oct. 3 - Oct. 4, 2011
Time: 8:00 am
Location: Ottawa
