Macadamian Blog

Macadamian at the 2013 Accountable Care and HIT Strategies Summit

Lorraine Chapman

I’m excited to hear what other companies and individuals are doing to help align all components of health and not just the hospital-care to home-care model.

Lorraine Chapman

This week I’m heading to the 2013 Accountable Care and HIT Strategies Summit in San Francisco. From the 10th to the 12th, I’ll be there there to learn more about the impact the Accountable Care Organization model will have on how it impacts patients, clinical operations, and finances.

At Macadamian, we’ve worked with vendors who already care about improving clinical workflows, clinical decision supports, and patient documentation with EHR’s. We want to help them with their goals of improving the overall quality of care, reducing readmission rates, and also helping their customers decrease overall healthcare costs.

In addition to these goals, we’re interested in exploring and understanding how Accountable Care will impact the entire healthcare system, including how it affects the general public. Consider population health solutions like wellness apps and other patient engagement technologies that are aimed at improving the health of individuals before, during, and after they become “patients”. These areas are particularly interesting because they include the individual in the healthcare stakeholder chain: It won’t work if you don’t sustain the engagement of the larger population. Many companies, including payers, understand that by motivating the general population to take care of their own health before they become a patient, the ROI can be realized for all of us.

I’m excited to hear what other companies and individuals are doing to help align all components of this, and not just the hospital-care to home-care model. The better health IT is connected across the entire care continuum, the better we’re able to sustain a high level of health and care.

Author Overview

Lorraine Chapman

Lorraine is Macadamian’s Senior Director of Healthcare and plays a pivotal role in harmonizing end user needs, client expectations, and current technology. She leads clients in identifying product opportunities, conducting research, and planning UX strategy and growth. Her ability to grasp the subtle dynamics of business context and product requirements enables her to help define UX design strategy in support of fundamental business direction. She does this for medical information tool providers, EMR, as well as companies outside health care. Lorraine is recognized as an expert in UX research and Chair of the HIMSS Health IT User Experience Committee. Her expertise delivering human-centric solutions to health care providers makes her a sought after speaker and presenter to overflow audiences. As accomplished as she is, Lorraine is also a bit scary to some of us. She regularly gets up at 5:30 am, does a workout that most of us would associate with Navy Seals or Spartan warriors, and runs half-marathons when she doesn't find this tiring enough. No wonder Lorraine has earned the nickname "Xena, Warrior Princess" at Macadamian. When she not living her Linda Hamilton/Terminator workout lifestyle she loves spending time with her daughters and taking them to places ranging from Pembroke to Tuscany.